Fees and charges

Fees and charges

June 2026

Fees that may be charged

Cancellation fee: £5.00

No-show fee/COA fee: £5.00

Waiting Time - £0.25 per minute

Soilage fee: £35

Cancellation and No-show fees, These fees are implemented to ensure that drivers are compensated for their time and expenses when attending a booking where the passenger has not informed or cancelled the booking within the required time frame.

  • Argyle Satellite only charge a cancellation fee on bookings that have been allocated to a driver.
  • A booking may be cancelled free of charge if the cancellation is
    • made before a driver is allocated.
    • if the booking is cancelled within the first two minutes of a booking being allocated to a driver.
    • If the booking is more than fifteen minutes after the requested booking time.
  • Argyle Satellite charge a no-show/COA fee to passengers who fail to meet the driver at the requested pick-up point or cancel their booking.

How is the charge collected?

If a booking is cancelled after a vehicle has been dispatched, or marked as a no-show, the authorised card used to book the journey will be charged automatically.

What if I cancel my booking before a vehicle has been dispatched?

If your plans change and you no longer need a vehicle, you can cancel the booking through the app, and will not be charged.

Can I dispute a cancellation or no-show fee and request a refund?

Yes, please fill in the contact form here