Consumer Terms and Conditions

Updated June 2026

Terms and Conditions for consumers only – Argyle Satellite Ltd

PLEASE READ THESE TERMS CAREFULLY, IN PARTICULAR WE WISH TO DRAW YOUR ATTENTION TO CLAUSE 4 (CANCELLATION AND NO-SHOWS) AND CLAUSE 12 (LIMITATION OF LIABILITY).

These terms and conditions apply only to consumers that place bookings with us for use of our private hire ground transportation services, if you place a booking on behalf of a business or in connection with your profession or trade, our Business Terms and Conditions will apply and are available here: argylesatellite.co.uk/tc_business/.

These terms and conditions govern the provision of services by Argyle Satellite Ltd in connection with private hire vehicle (“PHV”) services provided by self-employed drivers. Argyle Satellite Ltd is a limited company incorporated in England and Wales (company number: 10755797) with its registered office at The Point, 37 North Wharf Road, London, England, W2 1AF.

By making a booking with us, you (the “Customer”) agree to be legally bound by these terms and conditions as set out below.
1. Definitions
1.1. “Additional Charges” means any and all other charges payable by the Customer under these Terms, each of which shall be as set out on our website from time to time or, if applicable, communicated to you at the relevant including:
1.1.1. Where you ask the Driver and the Driver agrees to make additional pick-ups or drop-offs;
1.1.2. You require the Driver to take any variation of or follow a different route from the route originally chosen;
1.1.3. You, any other passenger or pet soils, contaminates or damages any of the vehicles used for a Booking in which case a soiling charge of up to £50 shall be charged;
1.1.4. Any tolls or other road-related charges that are incurred in order to fulfil a Booking;
1.1.5. Parking charges including for pick-up at airports (e.g. the ‘meet and greet’ fee payable for each and every airport booking);
1.1.6. “Waiting Time Fees”, “No-Show Fees” and/or “Cancellation Fees” as may be applicable to your Booking and in each case as set out on our website from time to time here: argylesatellite.co.uk/fees ; and
1.1.7. Where you do not specify that you require a vehicle to carry a pet, bicycle or pram when making the Booking, and the Driver subsequently agrees to carry such pet, bicycle or pram.
1.2. “App” means our mobile app “Argyle Satellite” available on the Apple App Store and Google Play Store.
1.3. “Booking” means a booking made by the Customer using the Service as set out in clause 2.
1.4. “Charges” means the charges for each Booking that are calculated on a mileage tariff basis, as updated by us from time to time.
1.5. “Company” or “us”, “we”, “our” means Argyle Satellite Ltd.
1.6. “Contract” has the meaning given in clause 2.1.
1.7. “Customer” means an individual who uses the Service.
1.8. “Driver” means the driver of the PHV of the Customer or any other Passenger.
1.9. “Minimum Journey Charge” means the rate charge for a 0.9-mile journey.
1.10. “Passenger(s)” means any and all other individuals who ride in a vehicle booked through the Service, which if applicable shall include the Customer as well.
1.11. “Service(s)” means the provision of the PHV services referred to above and further contained herein.
1.12. “Terms” means these terms and conditions as defined above.
2. Bookings
2.1. The Company is acting as a disclosed agent between the Customer and the Driver in respect of Bookings. When you place a Booking with us, we offer the Booking to a Driver and when accepted by a Driver, at such time and on such date, a distinct and separate legally-binding contract is formed between you and the Driver incorporating these Terms and the details of each individual Booking (“Contract”).
2.2. The Company or any of its Drivers may in their absolute discretion without liability and without giving reasons refuse to accept any Booking.
2.3. All Contracts are confirmed at the time of the Booking by one or more of the following methods – SMS, email, oral confirmation or via the App. You are liable for all applicable charges incurred from the time a Contract is formed until the relevant journey thereunder is completed.
2.4. In consideration for the Driver providing the Services, you will pay the Driver the Charges and, where applicable, the Additional Charges either directly in cash, or indirectly via the Company’s debit/credit card payment system (via the App or our website).
2.5. Bookings are not subject to VAT unless the Driver carrying out your Booking is VAT registered, in which case VAT will be charged in addition to the Charges.
2.6. We provide our Services subject to availability. There is no guarantee that a vehicle will be available at the time of the Booking.
3. Charges
3.1. Subject to the Minimum Journey Charge which shall apply to all Bookings, the Charges are operated on a mileage-based tariff for journeys based on the distance, and pickup and drop off location, plus any applicable Additional Charges.
3.2. For Bookings made via our website and the App for PHV services, the Charge shall be as displayed automatically at the time of Booking. Please note the Charge displayed via the website or App will be an estimate only and the Charges will be calculated according to the on-board meter operated by the Driver in the vehicle. For Bookings made via telephone, we will provide you with an estimate charge at the time of Booking, and the Charge payable will be calculated according to the on-board meter operated by the Driver. You may request to agree to a fixed charge for your journey and we will endeavour to provide one, if reasonably possible.
3.3. Certain vehicle types, for example MPVs, will have different charge out rates and these will be automatically reflected in any estimated charges provided to you at the time of Booking.
3.4. The Company reserves the right to review its rates which are used to calculate the Charges from time to time.
3.5. The Company reserves the right to request payment in advance for certain journeys.
4. Cancellations and No-Shows
4.1. In the event of cancellation by the Customer, the Customer will be liable to pay the Cancellation Fees.
4.2. For Bookings going to an airport or train station, the Customer is responsible for ensuring that their pickup time allows enough time to arrive early enough to make their on-bound flight or train journey in accordance with the transport operator’s advice and neither the Company nor the Driver shall be liable for any costs incurred arising from any missed flights or trains.
4.3. When will a Cancellation Fee or No-Show Fee be charged? This will be charged to all Bookings if:
4.3.1. you cancel your Contract after a Driver has accepted your Booking and has been allocated to your Booking for more than 2 minutes; and
4.3.2. the Driver arrives at the pick up location and after waiting for a period of not less than 10 minutes and you have not arrived or contacted the Driver, and the Driver may terminate your Booking.
If you feel that you have been incorrectly charged you should contact us via the website enquiry form here: Argyle Satellite Taxis – contact us.
5. Waiting Time Fees
You or the relevant Passenger have up to 5 minutes after the booked time to enter the vehicle without incurring waiting time charges for non-airport pickups. If you or the relevant Passenger gets in the vehicle after 5 minutes for a non-airport pickup, the Waiting Time Fees shall be charged for every minute past the booked pickup time.
6. Airport Pickup Bookings
6.1. For airport pickups, the Customer must provide the correct flight number and origin airport to the Company. A ‘Meet and Greet’ service is provided wherein the Driver will park in the airport’s short-term car park and wait in the arrivals hall for Passengers carrying a name board with the Passenger’s name.
6.2. The Driver will track the published flight arrival time and allow the Passenger(s) 30 minutes to proceed through customs before pick-up.
6.3. The Company reserves the right to charge Waiting Time Fees if the Passenger(s) has not come through customs after 30 minutes from the flight arrival time. The Waiting Time Fees shall be charged for every minute past 30 minutes of the flight arrival time starting from the 31st minute.
6.4. If the Customer wishes to select a later pick-up time later than 30 minutes after the scheduled arrival time, they must call the booking office and advise the Company of this request.
6.5. The Company reserves the right to request full advanced payment for any inbound airport bookings (from airport to destination) including any tolls or minimum set parking fees.
7. Customer Obligations
7.1. The Customer agrees:
7.1.1. To treat with respect and not be abusive or violent in any way towards any Company employees, staff, or Drivers;
7.1.2. Not to consume alcohol while in a car, accepting that the Company and/ or the Driver reserve the right to decline carriage to any person who they believe to be intoxicated;
7.1.3. To be responsible at all times for your luggage and acknowledge that no liability is accepted for the loss or damage to any luggage that is transported;
7.1.4. To wear, a seatbelt at all times whilst travelling in our vehicles; and
7.1.5. To ensure that all other Passengers for whom the Customer could reasonably be considered responsible, wear a seatbelt whilst travelling in our vehicles.
7.2. Breach of any of these terms contained in clause 7.1 or these Terms generally by the Customer shall entitle the Company to reject any future Bookings made by the Customer.
8. Termination
8.1. The Service may be terminated immediately by the Company without prejudice to any other rights or remedy if the Customer:
8.1.1. Fails to pay any sums owed by it when they are due; or
8.1.2. Breaches or fails to observe or perform any of the Terms set out in the applicable Contract.
8.2. Any waiver by the Company of any breach by the Customer of these Terms is limited to that particular breach. No delay by the Company to act upon a breach shall be deemed an acceptance of the respective breach.
8.3. Termination of the Terms will not affect the coming into force or the continuation in force of any of its provisions that expressly or by implication are intended to come into force or continue in force on or after termination.
9. Force Majeure
9.1. The Company shall not be in breach of any contract relating to the fulfilment of the Service, nor liable for a delay in or failure to perform any of its obligations under said contract if the breach, failure, or delay results from any event or circumstance beyond the reasonable control of the Company. In such circumstances, the Company shall be entitled to a reasonable extension of the time for performing its obligations.
10. Disputes
10.1. In the event that the Customer has a dispute with the Company concerning the Company’s calculation of its charges, the Customer must notify the Company within 21 days (inclusive) of completion of the Booking, time being of the essence. If the Company does not receive such a notification from the Customer, the Customer shall be deemed to have accepted the amount as being properly due and calculated and shall not be entitled to dispute the sum.
11. Limitation of Liability
11.1. Nothing in these Terms excludes or limits the Company’s liability for:
11.1.1. death or personal injury caused by its negligence;
11.1.2. fraudulent misrepresentation or for any other fraudulent act or omission; or
11.1.3. any other liability which may not lawfully be excluded or limited.
11.2. To the fullest extent permitted by law, the Company shall have no liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, revenue or savings (actual or anticipated), wasted expenditure, or for any indirect or consequential loss incurred by the Customer arising under or in connection with these Terms.
11.3. Whereas the Company shall take every reasonable care to ensure that it will only book licensed PHVs driven by licensed Drivers subject thereto the Company, to the extent permitted by law and subject to clause 11.1, takes no liability whatever in contract or tort (including negligence or breach of statutory duty) or otherwise for the acts or omissions on the part of the Driver booked by the Customer.
11.4. Subject to clause 11.1, each Driver’s total liability arising out of or in connection with each Contract shall not exceed the Charges (but excluding the Additional Charges) for such Contract only.
11.5. Subject to clause 11.1, the Company’s aggregate liability arising from or in connection with the provision of the Services to its Customers under these Terms shall not exceed £100.
11.6. Any quoted pick up or journey times are best estimates and the Company shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the Passenger(s)’ expectations for whatever reason, nor shall the Company have any other liability to the Customer or the Passenger(s) in connection with the time at which any Passenger reach or fails to reach a destination.
11.7. The Company is not liable for:
11.7.1. any missed onward flights or train journeys; or
11.7.2. for any loss or damage to luggage.
11.8. If you or any Passenger leaves any property in a vehicle, we or any of our Drivers will not be responsible for any lost property. Where a Driver finds lost property left in the vehicle, the Driver will use reasonable efforts to hand any such property to the local police station only.
12. Data Protection. The Company is committed to protecting and respecting your privacy, all data collected and used by the Company is held in accordance with the relevant legislation and is subject to our Privacy Policy, which is available to view here: https://argylesatellite.co.uk/privacy-policy/.
13. Variation. The Company may alter these Terms from time to time and post the new version on its website, following which all Bookings will be governed by the new version. The Customer must check the terms and conditions on the website regularly. The terms governing the purchase of any Service will be the terms in place at the time of the Booking concerned.
14. Severance. If any part of these Terms is found to be unlawful, invalid or unenforceable, that part shall be deemed to be deleted and the remaining terms and conditions shall not be affected and shall continue to apply in full.
15. Third Party Rights. No rights shall arise under or in connection with these Terms to any person who is not a party to them.
16. Applicable Law and Jurisdiction. The laws of England and Wales apply to these Terms and any dispute relating to the provision of the Service by the Company or in relation to a Contract with a Driver shall be subject to the exclusive jurisdiction of the courts of England and Wales.